Refunds Policy Last Updated: 7 March 2025
At Kartaway, we strive to provide excellent waste management services. If you need to request a refund, please read our policy below to understand the terms and conditions.
1. Eligibility for Refunds
1.1. Refunds may be considered under the following circumstances:
Cancellation of a booking within the allowed cancellation period.
Failure to deliver the service due to an error on our part.
Duplicate payments or overcharges.
1.2. Refunds will not be granted in cases where:
The customer cancels outside the eligible refund window.
The service has already been provided (e.g., skip bin delivered and used).
The customer fails to comply with our waste disposal policy.
2. Cancellation & Refund Processing
2.1. Cancellations Before Service Delivery
If you cancel at least 24 hours before your scheduled delivery, a full refund may be issued.
Cancellations made less than 24 hours before delivery may incur a cancellation fee.
2.2. Cancellations After Service Delivery
Once a skip bin has been delivered, no refunds will be issued.
If you need to change or reschedule your booking, please contact us as soon as possible.
2.3. Refund Processing Time
Approved refunds will be processed within 7-10 business days to the original payment method.
Bank processing times may vary, and we are not responsible for delays caused by financial institutions.
3. Refunds for Overcharges or Duplicate Payments
3.1. If you believe you have been overcharged or made a duplicate payment, please contact us with proof of payment.
3.2. Once verified, we will process a refund within 7-10 business days.
4. Non-Refundable Fees
4.1. The following fees are non-refundable:
Cancellation fees for last-minute cancellations.
Additional charges for prohibited waste disposal.
Extra charges incurred due to incorrect bin usage or relocation requests.
5. How to Request a Refund
5.1. To request a refund, please contact our customer service team with the following details:
Full name and contact information
Booking reference number
Reason for refund request
Proof of payment (if applicable)
5.2. You can contact us via:
Phone: 1300 362 362
Email: info@kartaway.com.au
Website: https://www.kartaway.com.au/
6. Changes to This Policy
6.1. Kartaway reserves the right to modify this Refunds Policy at any time. Any changes will be updated on our website, and continued use of our services constitutes acceptance of the new terms.
